A lot of analogies have been made between the zombie of lore and the modern tech support representative. For one, both are creatures devoid of any soul, destined to walk the earth in search of brains (for the zombie) and eternal payday loan (for the TSR). Secondly, while zombies decay over time, in the case of the tech support agent it is his life essence that slowly decays as he sits trapped in a cubicle, unthinki

Customer service, much like conversation, is a lost art in the age of the machine. The cold nature of the Internet and the automated code that operates its commercial avenues has no human touches, no concern for the customer’s feelings. So while it will process that JCPenney coupon without any trouble, it won’t be the sort of thing that will acknowledge their worries that the product might not be exactl

In a world where everything is fast paced, the use of latest technology in devices such as tablets and smartphones has become an integral part of our daily life. There have been many devices to choose from, but the Apple iPad proved to be the number one tablet in the market today. The in-demand device is responsible for causing worldwide and US web traffic at 1 percent and 2.1 percent , respectively. The accelerate

It’s already 2012, yet the Federal Communications Commission (FCC) still refuses to disclose the state of the wireless industry in 2011. In its 15th annual report to Congress, the regulatory commission didn’t say much when it came to the status of the US telecoms market. Industry experts are therefore left with only a few hints as to whether or not the FCC will approve of the supposed merging of two rep

Ever since its launch, critics have claimed that Ford’s Sync mobile connectivity system is a potential death trap for distracted drivers. For a small Washington company, the Sync system represents patent infringement. Eagle Harbor Holdings, a small technology firm, is suing Ford Motor Company for allegedly copying a connectivity system it designed a few years back. The system, called Sync, allows drivers to c

It is a legitimate question. Once upon a time, when people wanted all the functionality they expected of a PC but wanted portability to come with it, they looked to laptops. They provided the convenience of being portable while still being pretty much a PC in all its functions. As technology progressed, laptops just got better at doing things that desktops could do too, with more and more hardware previously seen a

People have different reasons why they surf the net. Some of them like to shop online, while others like to spend their time on Facebook. Whatever the reason is, I’m sure that apart from the things they do they’re also interested in getting some of the things they need for free. Here are some of them. Software I’m sure everybody has heard of the term “freeware.” If not, it’s an a

One of the questions that a customer might ask you when you work as a technical support representative for a PC vendor is how you can make a computer run faster. There are many ways to do it, but here are some of them. Scan for viruses, spyware or malware. This is one of the first things you can do to boost a computer’s performance. The presence of worms and viruses will obviously slow it down. Before you run a s

Tech support and other customer service jobs can be some of the most frustrating in the world. You can be angry, exasperated, and depressed all within the hour while trying to maintain the polite and professional demeanor that is required for the job. No wonder the customer service business has one of the highest turnover rates in the world. Frustration in the office can be the cause of poor performance and burnout

Your computer is acting up, just when you have to finish that report in three hours. What else do you do for a quick fix but call the tech support hotline. You’ve explained your problem, then wonder why your tech support agent is not answering and you’re hearing noise on the line. Then it hits you: you realize that you’re hearing pages of a book being turned in the background. Great. Your tech support rep can